Buggy software, cloudy display, poor build quality
Buying TVs from Amazon is the way to go, they deliver it to the door, and for free. No more stores for me. Amazon Rocks!Out of the box you'll find a poorly done quick setup guide with line art images (no full color photos). Just removing the Styrofoam and sticky plastic from the dusty TV caused frus
tration, and a big clean up. Oh, and getting the legs on and locating the bolts for the TV isn't easy. Then you must install the batteries in the remote with no easy explaintion on how to open it. Why aren't the batteries already in there or rechargeable On power up and wifi password set up (and after ALL firmware updates taking a lot of time), the TV crashed 3 times during setup requiring setup 3x again! I kid you not! 3 reboots!, out of the Box!! Why It their own Playstation Vue app crashed during password set up. A poor out of the box experience.Android TV: Ads, spam, and pushed apps. The Andriod TV software is disappointing! It's slow, sluggish, poorly laid out, buggy, doesn't map to the remote well and is just an example of failed human factors engineering with a user interface designed for showing promoted apps. The entire home screen is an advertisement, and you can't remove the promoted apps. Just getting to the TV settings and inputs requires you to scroll to the bottom of the screen. Even the (ugly) remote is an a billboard for Netflix with a huge bright red button. Why I would pay good money to have no ads or promotions.I use Sony's Playstation Vue as my TV service (for 3 years now), and is too slow on the 900f, much slower than my 2015 amazon Fire TV set top box. The app randomly crashes or freezes (of course it does this on other devices too) Channels don't smoothly scroll with animation, just jump across the display unlike the Amazon Set top. To open Playstation Vue (or any app), you must scroll thorough promoted apps before finding it buried, then launch it. The app must load from memory every time taking 20 seconds or more. Why can't the (sony Vue) TV app stay in memory and launch when I turn on the TV There is no way to do this, and it confuses people who turn on the TV and either they end up at the home screen or find the Channels TV screen (tv tuner) where it says no signal, and no help on what to do from there. Maybe a pop up saying, hey you last used VUE, would you like to return to it Oh, and the TV has a signal, it's called WiFi, so that No Signal message for ATSC (over the air broadcast) is misleading, and belongs on a 1990's TV. These days TV's are monitors, and there should be a way to disable the tuner, or sell one without a tuner. Even cable TV requires a set top box because the QAM signal is encrypted these days. So unless you live near a TV station signal, and use an antenna, the tuner is useless anyway.The manuals are terrible, and I've read all the online content, printed content, and even forums. There just isn't the detail. No information about special image processing, how they work, or why to use them. Nearly zero information about how Andriod TV works. Nothing about all those remote buttons (why so many remote buttons) No information about Dolby Vision or if the TV supports it. Nothing about how the apps work. Why isn't there better documentationThe panel itself has much more cloudiness on grey or black scenes than I expect from a TV of this price point. This shows that the panel isn't the best. In fact it's the primary reason I gave it 2 stars instead of 3 or 4. It's a bright panel but isn't as good as advertised in my opinion. I assume the brightness is due to the backlit (rather than edge lit) LED lighting which is a major feature on this model. Zone dimming doesn't seem to add much, and blooming does occur but it's cool to have and can be turned off. It's also one those panels that unless you're directly in front of it, it has lower contrast and color shifts. Sure it's not an OLED that solves these issues, and LCD panels, even IPS ones with zone dimming can only go so far, but I did expect better image quality. I also expected less display cloudiness (LCD defects) at this price point. If I did it again, I'd just buy the non zone dimming panel, and live with the reduced brightness.Overall the TV as shipped has non-optimal color rendition. Skin tones are orangish, reds are pushed to the point that lips glow, and red and green objects look florescent. Grass while watching a football game looked candy green. This is not natural image quality, this is distorted reality. The image settings can be adjusted out somewhat and some image processing filters turned off, but unless you're willing to pay for a calibration, you're not going to get a normalized color display. Why can't the display have a natural setting that renders images the way they were intended to be seen Sure, I understand some customers might like cartoonish color, or don't care about reality, but why not have a normal mode Why so much color saturation, crushed blacks, and why touch the imagery so harshly with software filtersBuild quality and workmanship needs improvement, and not inline with the price and class of the TV. On my unit the far edge left side of the panel under the bezel a good chunk of pixels are dead. (QC, hello) I almost returned it just for that defect. The TV's stand isn't adjustable, and won't sit perfectly vertical on it's provided (ugly) legs. Installing the legs is very difficult, and the instructions (quick set up guide) is terrible. My last Sony TV tilted, and turned on the stand. The rear cover is thin ABS plastic. It's like they didn't even try to polish the mold. Out of the box, the TV had dirt on it (looked like desert dust you'd find in the Mojave desert). The glowing front Sony logo led is poorly executed and looks cheap. The power cord is non-detachable, has no ground wire, and too short for a 65 panel. The metal bezel is very nice, but is the only metal besides the legs you'll find on this model. Would be nice for an all aluminum bodyThe remote looks like it belongs with a cheap 200 dollar black Friday TV model from a discount store. Seriously did you not consider the remote design No back light, no RF, no ergonomic design, and not elegant. The remote is the customer interface! The remote needs improvement! Looks like a kid drew it in 3d cad by making a rectangle then extruding to a block, and filleting the edges, 3d printing it and putting in the box. Yes, the remote is that bad. Hey maybe ad a touch screen to your remote with an led display A metal remote One that has less buttons, and no ad buttons (like Netflix). A joystick Something besides a candy bar stick with a rubber membrane buttons. Range is ok, and the voice remote is nice, but is too slow to respond, and has limited capability to control the TV.Alexa voice control works only to turn the TV Off or On. It is reliable, but would be nice if you could tune it to a Vue channel from Alexa. I recently connected an Amazon Fire 4k stick, that has this feature, so you can get it for a price. Google assistant really doesn't control anything inside of apps. I would much rather have Alexa, and a built in Fire TV, instead of Android. (ok, I know Fire TV is built using android..)The sound quality is great, and probably better than any LCD TV I've used. It's loud enough, clear, and has decent bass.Wifi performance, and network connectivity is very good. I had no issues connecting to my high end Netgear nighthawk 2018 router that was about 4 feet from the TV.I did not connect the tuner. (I'm a cord cutter).Sony, maybe you should invest in a software quality assurance team, engineering design review, and an executive manger accountable for the customer experienceI didn't want the cheapest price and if I did, I would not have bought the XBR 900F. What I demand is best in class quality, outstanding reliability, elegance and I'll pay whatever price is needed to obtain it. I once thought that's what the XBR brand stood for. Not so much now I expected better software, a better panel, a much faster on board computer, realistic image quality, high end materials (more metals, less ABS), and an elegant remote that isn't pushing Netflix. Something like my previous XBRs.
May 04, 2020